How do I enable lightning knowledge in Salesforce?

Enable Lightning Knowledge From Setup, enter Knowledge in the Quick Find box and click Knowledge Settings. If you’re new to Knowledge, enable Knowledge by selecting Yes and clicking Enable Salesforce Knowledge. Click OK to continue. On the Knowledge Settings page, click Edit. Select Enable Lightning Knowledge. Click Save. Click to see full answer. In this manner, how do I enable knowledge in Salesforce?To enable Salesforce Knowledge, from Setup, enter Knowledge in the Quick Find box, then select Knowledge Settings. Confirm that you want to enable Salesforce Knowledge and click Enable Knowledge. If your org doesn’t have an article type, a default article type is created.Likewise, how do I add a knowledge article in Salesforce? Create an Article Click the Knowledge tab. Click Create Article. Select the Knowledge article type. Create a title for your article, such as “Our company address.” Write a description, this goes under the title in the search results. Put your company address in the rich text area field you created in the last unit. Hereof, what is Salesforce lightning knowledge? Lightning Knowledge gives you a high-powered yet streamlined way to manage your knowledge base. With Lightning Knowledge, you get the benefits of standard objects that work like other objects in Salesforce. Note Enabling Lightning Knowledge changes your org’s data model to use record types rather than article types.How do I add an article to a community in Salesforce?If you’re using Community Management, access topics by clicking Topics | Article Management. Use the search bar to look for articles. Filter your search by selecting a data category group, followed by a specific category. Click an article, and then type to assign topics.

Leave a Reply

Your email address will not be published. Required fields are marked *